Where Do We Ship To ?
Albania, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Cambodia, Canada, Chile, Colombia, Egypt, France, Germany, Gibraltar, Honduras, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Maldives, Mexico, Moldova, Myanmar ( Burma ), Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Réunion, Russia, Serbia, Singapore, South Africa, Spain, Sri Lanka, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Uzbekistan, Vietnam, Ethiopia, Bahrain, Bolivia, Costa Rica, Ecuador, Algeria, Angola, Botswana, Burkina Faso, Djibouti, Guatemala, Iraq, Mauritius, Morocco, Paraguay, Qatar, Sudan, Tunisia, Uganda, Uruguay, Venezuela, Gabon, Ghana, Kenya, Libya, Mozambique, Namibia, Rwanda, Senegal, Seychelles, Tanzania, Zambia, Zimbabwe, Austria, Denmark, Finland, Greece, Hungary, Sweden, Portugal, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia
How does my order get processed ?
Processing time :
The orderliness process will divided into three parts : Order verification, quality check and packaging. All orders are sent to the fulfillment kernel for dispatch within 48 hours after the order is placed.
The tracking number of your order will be provided to you by electronic mail after the dispatch is shipped out.
How are shipping rates calculated ?
Determine the pitch clock time limit according to the customer ‘s choice .Free ship on orders over $ 39.Please denote to the below table for specific transportation times and transportation costs for different countries :
|Countries and Regions||Standard Delivery Days||Shipping Cost|
|United States,Chile,Israel,Australia,New Zealand,Japan,France,Germany,South Korea,Italy,Spain,Indonesia,Belgium,Slovakia,Singapore,Luxembourg||10-30 Working days||Shipping Fee:
$7.99(order below $39)
Order over $39 free shipping
|Saudi Arabia||10-45 Working days|
|Switzerland,Norway,Sweden,Austria,Netherlands,Finland,Malaysia,Hungary,Bulgaria,Denmark,Portugal||15-30 Working days|
|Puerto Rico,Greece,Lebanon,Ireland,Latvia,Croatia,Malta||20-45 Working days|
|Brazil,Canada,Morocco,Peru,Belarus,Moldova,Montenegro||15-60 Working days|
|South Africa,Kuwait,Colombia,Azerbaijan,Mauritius,Cyprus,Albania,Egypt,Iceland,Botswana,Panama,Burkina Faso,Gibraltar,Andorra||20-120 days|
Tracking Website :
PostNL : hypertext transfer protocol : //www.17track.net/en/
SYRM : hypertext transfer protocol : //www.sypost.net/index.html
FedEx : hypertext transfer protocol : //www.fedex.com/zh-cn/home.html
DHL : hypertext transfer protocol : //www.dhl.com/en.html
Why is my cargo delayed ?
Most delays are caused by some irrepressible factors, such as economics, politics, competitors, upwind holidays, natural disasters or carrier delays.
As share of a ball-shaped joint attempt to slow the COVID-19 outbreak, there have been delays in dispatch process ascribable to personnel and safety requirements.
We are glad to provide you with convenience to help you place your rate on-line and react to your e-mail a soon as potential. If you need any other help, please feel detached to contact our customer servicing.
How to cancel my order ?
Please note that we can only cancel the order within the first 12 hours after placing the ordering. After that, the order may have been processed, is being prepared for cargo, or has already been shipped. Once it took consequence, it lost our control.
We apologize for any trouble caused to you, but we are gallant to provide you with timely service, which includes placing orders arsenic soon as potential.
If you want to return an detail, please submit a request to contact customer service for rejoinder instructions.
How can I change my order ?
unfortunately, we can not handle the communication. If you need to replace any product that is different from your order, color or product, please contact our customer service confirm @ rosalindbeauty.com including your ordain number
We apologize for any inconvenience caused.
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Customs duties & significance fees
As of November 6, 2020, international taxes and duties are immediately listed during checkout sol you ’ ll know what the fully cost of your regulate is upfront. This means, we can keep each state ’ second taxes and duties accurate and up-to-date as they change, and you won ’ metric ton be charged extra fees when your package arrives in your state. Because we have registered in the IOSS. The IOSS besides makes the process easier for the buyer, who is entirely charged at the time of purchase, and therefore does not face any storm fees when the goods are delivered. Your cost for shipping will be listed individually for transparency. We are aiming to offer a better experience for everyone ordering internationally.
Do I need to pay taxes ?
Rosalindbeauty provides tax income for customers from the United States and other european countries. If the software is to be inspected by the customs of other undiscovered countries/regions, the customer must bear import duties, duties and taxes.
In accession, certain products may require special licenses or consequence licenses.
Customs varies by country/region, please make a request when placing an club, and we will provide you with equally much support as possible. Rosalindbeauty assumes no province for products confiscated by the customs of the customer ‘s country/region.
My order will never arrive. what should I do ?
If you have not received the software within the standard delivery fourth dimension, please follow the steps below.
First use the tracking number to check the condition of the order.
Contact our customer overhaul immediately for help.
Is the detail lost or damaged ?
We apologize for the inconvenience caused to you. If your item is damaged within 3 working days after receiving your mail, different or unable to work normally, we will protect it and can file a claim. The process is outlined as follows :
Please contact our customer avail through Emali : support @ rosalindbeauty.com, and provide photos or videos to illustrate the trouble and whether you want a refund or refilling.
We will review the claim, if you need more information, please contact you. Don ’ thymine worry, we will do it efficaciously for you
If approved, we will return or resend the product, and may ask you to return the product .