“ We regret that a member of our community had an unpleasant know while visiting an Independence Mall retailer. retail landlords do not have the ability to control individual tenant policies and procedures, but we do expect them to comply with state and federal laws. We are besides bound and confined by our lease provisions and tenant laws as set forth by the state of North Carolina when dealing with tenants, and have taken every action allowed to us under those provisions to address the situation. ” Earlier this workweek, Ilse Rosenberg, a Holocaust survivor, was with her health professional, Melissa Padgett, who took her to Lee Nails for a manicure and pedicure. “ After she gets her feet in the chair and she ‘s comfortable and her feet are in the body of water, he [ an employee at the salon ] said because she is in a wheelchair and it ‘s an inconvenience of her being transferred in the chair, it is a $ 30 dollar up charge, ” said Padgett.
But Padgett, who is a CNA, said she had already transferred Rosenberg into the salon chair. still, she says that the salon coach told her to leave if she did n’t want to pay the supernumerary fee. “ I went back to Ilse, and at this point, I ‘m crying because I ‘m broken, ” she said. “ When I saw her face, and I had to tell her we had to leave or pay an up charge, it broke my heart. ” Rosenberg ‘s kin is outraged by what happened. “ She ‘s only in a wheelchair because of her age, and she ‘s been through a draw, ” said Ilse ‘s son, Robert Rosenberg. “ And she loves life, and it ‘s identical disappointing to find that this breeze through salon treated her so badly. It ‘s discrimination. ” “ She went there to have her nails done and to feel beautiful and walked away humiliated, ” said Ilse ‘s daughter-in-law, Charlotte. “ That ‘s good incorrectly. ”
On the call, salon employees told WECT that they charge an extra $ 30 for those in wheelchairs because “ it takes more fourth dimension ” for their workers to give them manicures and pedicures. however, when we went to the salon to try to talk to the coach or owner on television camera, we were escorted out of the business and out of the plaza by security officers.
now, her family is asking the community to boycott the business. They filed a ailment with the Better Business Bureau. BBB officials said if the salon is charging more for those in wheelchairs, they are violating the Americans with Disabilities Act, which prohibits discrimination based on disability. The family besides complained to the North Carolina Attorney General ‘s Consumer Protection Division. A spokesperson from that office said they have forwarded the family ‘s ailment to the US Department of Justice, which handles investigations into ADA violations. Independence Mall posted this statement on its Facebook foliate : “ beloved Friends, we have been made mindful of a likely position at Independence Mall where a valued customer may have received sub-par treatment. Our first concern is the condom and enjoyable experience that all of our customers have at our center, and we are looking into this reported incident. That said, all of the merchants at Independence Mall establish their own person policies, and we encourage them to adhere to best practices in all situations. ” The Disability Resource Center, a local non-profit that helps and fights for equal treatment for disabled people in our residential district, investigated this case. The center ‘s director, Gloria Garton, said she besides called the nail down salon to inquire about what happened. She said they besides admitted to her that they charge more for people in wheelchairs. Given their willingness to talk openly about this, Garton thinks it ‘s probably that others have paid this supernumerary fee but did n’t think anything was faulty with it or were besides humiliated to say anything. She hopes early businesses learn from what happened. “ We hope that for the business ‘s sake, it ‘s a eruditeness experience for them and it does n’t get duplicated anywhere else and that early businesses realize you just ca n’t do this kind of thing to people, ” Garton said.
If you think you have been the victim of discrimination under the ADA, you can email a complaint to ada.complaint @ usdoj.gov. The Disability Resource Center can besides be reached at information @ drcwilmington.org. copyright 2013 WECT. All rights reserved .