certain products purchased at Fruugo can not be returned. They fall in the postdate categories :
- goods which are clearly personalised or made to your specifications
- goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery
- sealed audio or video recordings or computer software, if opened
- newspapers, periodicals and magazines
Please take reasonable worry of the goods whilst in your manage. Any goods returned must be in a resaleable condition. They must be unworn/unused with master tags attached and in original packaging. It is your duty to ensure that the goods are appropriately packaged to ensure they are not damaged in tax return transit .
Notifying us of a return
If you wish to return an order, or some of the products included in an order, please advise Fruugo customer care within 14 days of receiving the goods, including the follow information :
- your name,
- order number,
- the item(s) you wish to return, and
- optionally a reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer care will send you specific instructions on how to ship the render package ( s ) to the retailer ( south ). Please do not ship the come back box before you receive the instructions .
Shipping products back to retailers
Goods must be returned without excessive delay and in any event not late than 14 days after notifying us of your cancellation .
If you are returning products to respective retailers, you should distribute the products consequently and send the products to those retailers who shipped them to you initially .
We strongly recommend that you use registered mail ( and insure any high-value packages ), since neither Fruugo nor the retailer remove duty for shipments that are lost or damaged during return transportation system .
Please ensure you retain a proof of postage acknowledge so in the improbable consequence your parcel goes missing, you will have proof you sent it.
You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by e-mail once the products reach the retailer and are accepted for return. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your shrink .
Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the reappearance transportation system costs .
Providing you are returning all the products from a specific retailer, we will refund the standard ship costs you paid for the master delivery. If you chose to pay for a non-standard delivery, we will only refund the price of our least expensive, standard delivery .
Damaged or faulty goods
If you receive a damaged, broken, or defective product, please advise Fruugo customer care a soon as possible. Include at least the follow data :
- your name,
- order number,
- name of the damaged product(s), and
- state the nature of the damage with attached photograph
We will broadly instruct you to ship the damaged merchandise back to the retailer. american samoa soon as it reaches the retailer, they will send you a replacement intersection. If the replacement ca n’t be made, or if you wish to cancel the decree, you will be refunded in full moon. You will besides be reimbursed for fair returns postage costs for damaged or defective goods once we have received your postage receipt.
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If the extinct packaging of your ordering is distinctly damaged on arrival, and you are suspecting that the products are damaged angstrom well, you can either reject the rescue or accept the goods and sign for them as damaged. In both instances, please advise Fruugo customer concern a soon as possible .
If you refuse to accept delivery of all or part of your order ( where the products or box do not appear to be damaged or defective ) you will be creditworthy for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your trade refund .