certain products purchased at Fruugo can not be returned. They fall in the follow categories :
- goods which are clearly personalised or made to your specifications
- goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery
- sealed audio or video recordings or computer software, if opened
- newspapers, periodicals and magazines
Please take fair manage of the goods whilst in your care. Any goods returned must be in a resaleable condition. They must be unworn/unused with original tags attached and in master packaging. It is your duty to ensure that the goods are appropriately packaged to ensure they are not damaged in revert transit .
Notifying us of a return
If you wish to return an order, or some of the products included in an order, please advise Fruugo customer concern within 14 days of receiving the goods, including the follow information :
- your name,
- order number,
- the item(s) you wish to return, and
- optionally a reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer concern will send you specific instructions on how to ship the retort package ( s ) to the retailer ( second ). Please do not ship the return box before you receive the instructions .
Shipping products back to retailers
Goods must be returned without undue delay and in any consequence not belated than 14 days after notifying us of your cancellation .
If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially .
We powerfully recommend that you use register mail ( and insure any high-value packages ), since neither Fruugo nor the retailer take duty for shipments that are lost or damaged during tax return fare .
Please ensure you retain a proof of postage acknowledge so in the unlikely consequence your parcel goes missing, you will have proof you sent it.
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You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by electronic mail once the products reach the retailer and are accepted for revert. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract .
Unless a merchandise or products you wish to return arrived to you damaged or faulty, you are responsible for the revert exile costs .
Providing you are returning all the products from a specific retailer, we will refund the standard embark costs you paid for the original delivery. If you chose to pay for a non-standard delivery, we will merely refund the price of our least expensive, standard pitch .
Damaged or faulty goods
If you receive a damaged, broken, or defective merchandise, please advise Fruugo customer wish vitamin a soon as possible. Include at least the following information :
- your name,
- order number,
- name of the damaged product(s), and
- state the nature of the damage with attached photograph
We will generally instruct you to ship the damaged product back to the retailer. a soon as it reaches the retailer, they will send you a successor merchandise. If the replacement ca n’t be made, or if you wish to cancel the order, you will be refunded in full. You will besides be reimbursed for fair returns postage costs for damaged or defective goods once we have received your postage reception.
If the outer packaging of your order is clearly damaged on arrival, and you are suspecting that the products are damaged adenine well, you can either reject the delivery or accept the goods and sign for them as damaged. In both instances, please advise Fruugo customer care american samoa soon as potential .
If you refuse to accept delivery of all or part of your order ( where the products or packaging do not appear to be damaged or defective ) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a software being refused will be deducted from your trade refund .