certain products purchased at Fruugo can not be returned. They fall in the trace categories :
- goods which are clearly personalised or made to your specifications
- goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery
- sealed audio or video recordings or computer software, if opened
- newspapers, periodicals and magazines
Please take fair worry of the goods whilst in your care. Any goods returned must be in a resaleable condition. They must be unworn/unused with original tags attached and in original packaging. It is your province to ensure that the goods are appropriately packaged to ensure they are not damaged in return theodolite .
Notifying us of a return
If you wish to return an order, or some of the products included in an ordering, please advise Fruugo customer worry within 14 days of receiving the goods, including the succeed information :
- your name,
- order number,
- the item(s) you wish to return, and
- optionally a reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer care will send you specific instructions on how to ship the revert package ( s ) to the retailer ( sulfur ). Please do not ship the restitution software before you receive the instructions .
Shipping products back to retailers
Goods must be returned without undue delay and in any event not former than 14 days after notifying us of your cancellation .
If you are returning products to respective retailers, you should distribute the products consequently and send the products to those retailers who shipped them to you initially .
We powerfully recommend that you use register chain mail ( and insure any high-value packages ), since neither Fruugo nor the retailer take responsibility for shipments that are lost or damaged during render department of transportation .
Please ensure you retain a validation of postage reception thus in the improbable event your tract goes missing, you will have proof you sent it.
You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by electronic mail once the products reach the retailer and are accepted for render. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract .
Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the come back exile costs .
Providing you are returning all the products from a specific retailer, we will refund the standard transportation costs you paid for the original delivery. If you chose to pay for a non-standard pitch, we will only refund the cost of our least expensive, standard delivery .
Damaged or faulty goods
If you receive a damaged, broken, or defective product, please advise Fruugo customer care deoxyadenosine monophosphate soon as possible. Include at least the pursue information :
- your name,
- order number,
- name of the damaged product(s), and
- state the nature of the damage with attached photograph
We will broadly instruct you to ship the damaged product back to the retailer. ampere soon as it reaches the retailer, they will send you a replacement product. If the surrogate ca n’t be made, or if you wish to cancel the club, you will be refunded in full. You will besides be reimbursed for reasonable returns postage costs for damaged or faulty goods once we have received your postage receipt.
If the out promotion of your order is clearly damaged on arrival, and you are suspecting that the products are damaged arsenic well, you can either reject the manner of speaking or accept the goods and sign for them as damaged. In both instances, please advise Fruugo customer care ampere soon as potential .
If you refuse to accept delivery of all or depart of your order ( where the products or promotion do not appear to be damaged or defective ) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a box being refused will be deducted from your merchandise refund .
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