sealed products purchased at Fruugo can not be returned. They fall in the be categories :
- goods which are clearly personalised or made to your specifications
- goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery
- sealed audio or video recordings or computer software, if opened
- newspapers, periodicals and magazines
Please take reasonable worry of the goods whilst in your care. Any goods returned must be in a resaleable condition. They must be unworn/unused with original tags attached and in original packaging. It is your duty to ensure that the goods are appropriately packaged to ensure they are not damaged in return theodolite .
Notifying us of a return
If you wish to return an order, or some of the products included in an holy order, please advise Fruugo customer manage within 14 days of receiving the goods, including the follow information :
- your name,
- order number,
- the item(s) you wish to return, and
- optionally a reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer care will send you specific instructions on how to ship the hark back software ( s ) to the retailer ( s ). Please do not ship the return box before you receive the instructions .
Shipping products back to retailers
Goods must be returned without undue delay and in any event not late than 14 days after notifying us of your cancellation .
If you are returning products to several retailers, you should distribute the products consequently and send the products to those retailers who shipped them to you initially .
We powerfully recommend that you use register mail ( and insure any high-value packages ), since neither Fruugo nor the retailer choose province for shipments that are lost or damaged during return transportation system .
Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it.
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You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by e-mail once the products reach the retailer and are accepted for return. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract .
Unless a intersection or products you wish to return arrived to you damaged or defective, you are responsible for the restitution transportation costs .
Providing you are returning all the products from a specific retailer, we will refund the criterion transportation costs you paid for the original pitch. If you chose to pay for a non-standard pitch, we will alone refund the cost of our least expensive, standard delivery .
Damaged or faulty goods
If you receive a damaged, broken, or defective product, please advise Fruugo customer care deoxyadenosine monophosphate soon as possible. Include at least the comply data :
- your name,
- order number,
- name of the damaged product(s), and
- state the nature of the damage with attached photograph
We will generally instruct you to ship the damaged product back to the retailer. deoxyadenosine monophosphate soon as it reaches the retailer, they will send you a substitute product. If the successor ca n’t be made, or if you wish to cancel the orderliness, you will be refunded in full. You will besides be reimbursed for reasonable returns postage costs for damaged or faulty goods once we have received your postage reception.
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If the out promotion of your order is intelligibly damaged on arrival, and you are suspecting that the products are damaged angstrom well, you can either reject the delivery or accept the goods and signboard for them as damaged. In both instances, please advise Fruugo customer caution american samoa soon as possible .
If you refuse to accept manner of speaking of all or contribution of your order ( where the products or promotion do not appear to be damaged or defective ) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund .