certain products purchased at Fruugo can not be returned. They fall in the following categories :
- goods which are clearly personalised or made to your specifications
- goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery
- sealed audio or video recordings or computer software, if opened
- newspapers, periodicals and magazines
Please take reasonable manage of the goods whilst in your care. Any goods returned must be in a resaleable condition. They must be unworn/unused with master tags attached and in master box. It is your province to ensure that the goods are appropriately packaged to ensure they are not damaged in refund transit .
Notifying us of a return
If you wish to return an order, or some of the products included in an orderliness, please advise Fruugo customer manage within 14 days of receiving the goods, including the succeed data :
- your name,
- order number,
- the item(s) you wish to return, and
- optionally a reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer care will send you specific instructions on how to ship the render package ( s ) to the retailer ( mho ). Please do not ship the return package before you receive the instructions .
Shipping products back to retailers
Goods must be returned without undue delay and in any consequence not by and by than 14 days after notifying us of your cancellation .
If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially .
We powerfully recommend that you use register mail ( and insure any high-value packages ), since neither Fruugo nor the retailer take duty for shipments that are lost or damaged during revert transportation .
Please ensure you retain a proof of postage receipt so in the improbable consequence your parcel goes missing, you will have proofread you sent it.
Read more: Top 10 Best Nail Salons In Phoenix, Arizona
You will be refunded within 14 days of the retailer receiving back the goods. We will notify you by e-mail once the products reach the retailer and are accepted for return. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract .
Unless a product or products you wish to return arrived to you damaged or defective, you are responsible for the return transportation costs .
Providing you are returning all the products from a specific retailer, we will refund the standard embark costs you paid for the original delivery. If you chose to pay for a non-standard manner of speaking, we will only refund the monetary value of our least expensive, standard manner of speaking .
Damaged or faulty goods
If you receive a damaged, broken, or defective product, please advise Fruugo customer care a soon as possible. Include at least the pursuit information :
- your name,
- order number,
- name of the damaged product(s), and
- state the nature of the damage with attached photograph
We will by and large instruct you to ship the damaged product back to the retailer. a soon as it reaches the retailer, they will send you a substitution product. If the successor ca n’t be made, or if you wish to cancel the ordain, you will be refunded in full moon. You will besides be reimbursed for reasonable returns postage costs for damaged or faulty goods once we have received your postage acknowledge.
If the out packaging of your regulate is clearly damaged on arrival, and you are suspecting that the products are damaged american samoa well, you can either reject the manner of speaking or accept the goods and sign for them as damaged. In both instances, please advise Fruugo customer care ampere soon as possible .
If you refuse to accept delivery of all or part of your order ( where the products or promotion do not appear to be damaged or bad ) you will be creditworthy for the postage charges. Any fees and charges incurred by the retailer due to a box being refused will be deducted from your merchandise refund .